Say “Why don’t we start over? Can you hang up and call me back?” If that still doesn’t solve the problem, suggest starting the call again. Say “Do you mind if I cut the video? I’m going to see if that improves the connection.” Not ideal, but it’s more important to hear clearly than to see the other person. If that doesn’t work, suggest cutting the video. “Hold on a minute please, I’m just going to plug in my ethernet cable to fix the connection.” If the connection lags or breaks down, you can say: Be prepared: on the day of the interview, check your connection strength, and keep an Ethernet cable around. So here’s my step-by-step guide to handling connection problems, based on my experience of teaching online and talking to business clients.
SKYPE BUSINESS ENGLISH HOW TO
Be sure you know how to turn on your video, in case this isn’t automatic.Īnd how to send a chat message so you can give email addresses, phone numbers and links to the interviewer.Īnd learn how to share your screen, it might prove useful! Problems happen: how should you react?Īs I said, connection problems aren’t unusual on Skype. You should also get familiar with the extra features of Skype. If your bandwidth is not enough, use an Ethernet cable to connect, instead of wifi.Then use this site to test your connection :.Check Skype’s recommendations for connection bandwidth on this page :.Skype is notorious for connection problems. You should be just as serious in your preparation for a Skype or phone interview as So how should you react instead? Start by being prepared Nobody wants to hire a candidate like that! In both cases, it sends a very bad signal. You’ll look like you can’t control your emotions and stay calm when things don’t go as planned. You’ll appear uncomfortable with technology. It shows you’re easily stressed by something as common as using Skype. Technical problems are real problems! If you can’t hear well, the conversation won’t be productive! You won’t understand the questions and you’ll give irrelevant answers. The interviewer might think that’s how you handle tough situations: by ignoring the problems instead of dealing with them. That’s why technical problems can be devastating.īecause you might make one of these two common, devastating mistakes. The interviewer wants to see your smile and your energy, and how reliable you are. And if you have American colleagues or clients, then Skype is part of the job! There’s a even a verb for it in English: “to skype someone.”Īmerican companies often use Skype interviews in the hiring process. If you’ve used Skype, you’ve experienced a conversation like that. “Can you hear me?” “What about now?” “Is that ok now?” “OK, I can see you, but I can’t hear you.” “Can you hear me now?” Here’s how you can use that situation to your advantage. You have the usual stress of a “real” meeting, but with even more questions: What if you also have to deal with technical problems? What if the connection fails?ĭon’t worry. So you have a Skype interview with an American business… Hi there! I’m your English coach Christina, welcome to Speak English with Christina, where you’ll learn American culture and business know-how to become confident in English.
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